Shipping policy

Effective date: November 5, 2026

Delivery areas

DREAM FIX ships within the United States only. Delivery availability for your specific address is shown at checkout. We do not currently accept orders for delivery outside the United States. If checkout does not offer delivery to your address, please contact us before placing an order.

Processing and delivery estimates

Estimated delivery is 3–5 business days after order confirmation, including processing and transit time, unless a different estimate is clearly displayed before purchase. Business days exclude weekends and relevant public holidays.

Where a product or destination has a different estimate, we display it before purchase. Estimates are not guaranteed delivery dates unless expressly identified as guaranteed. This does not remove our responsibility to honor shipment promises or provide required delay and cancellation options.

Shipping costs and fulfillment

We offer free standard shipping on all orders to supported US delivery addresses. No minimum purchase is required. Applicable sales tax, if any, is shown separately at checkout.

We work with fulfillment partners. Depending on the product, orders may ship from US or international facilities. We do not represent that all items are stocked in or shipped from the United States. Items in one order may arrive in separate packages, and tracking details will be provided as available. There are no additional shipping charges for split shipments beyond those agreed at checkout.

If a product ships from outside the United States, any import-related charges payable by you will be disclosed before you complete your purchase. If a carrier requests an unexpected import payment, contact us before paying so we can review it and resolve the issue.

Tracking and delays

When your order ships, we send tracking information to the email address provided at checkout, where tracking is available. Carrier scans may take time to update.

If we cannot ship within the promised period, we will notify you, explain the revised shipment estimate where known, and provide the option to accept the delay or cancel for a full refund. If required consent is not obtained, or we cannot fulfill the order, we will cancel and promptly refund the affected unshipped order as required by applicable law.

Address corrections and delivery problems

Please check your delivery address before paying. Contact us immediately if it needs correction. Once an order enters fulfillment, a change may not be possible. Any additional charge for customer-requested redelivery will be explained and agreed before it is incurred.

If tracking shows delivery but you cannot locate the package, check with household members and the carrier, then contact us. We will investigate with the fulfillment partner and carrier and arrange an appropriate resolution. A tracking scan alone does not automatically close a claim.

For orders confirmed lost or not delivered, we will offer an appropriate replacement or refund. For damaged or incorrect items, see our Returnless Refund Policy. DREAM FIX remains your point of contact for order issues.

Contact

Email: dreamfixusa@gmail.com
Phone: +1 (703) 627-0181
Mailing address: 823 Ginkgo Way, Princeton, TX 75407, United States

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