Refund policy

Effective date: November 5, 2026

7-day refund requests

DREAM FIX offers a 7-calendar-day refund request window starting after delivery. This includes change-of-mind requests for unused items in their original condition, with their packaging and accessories. You do not need to physically return an item for an approved refund.

For damaged, defective, incorrect or materially misdescribed goods, the unused-condition requirement does not apply. This policy does not limit any longer or additional rights you have under applicable law.

How to request a refund

Email dreamfixusa@gmail.com within 7 calendar days after delivery with your order number, the item and the reason for your request. We may request reasonable photos or a short video to verify the item, its condition or a reported problem. If you cannot provide this evidence, contact us so we can discuss another reasonable way to review your claim.

We assess requests against the eligibility criteria in this policy and will explain our decision. An eligible request is not dependent on whether our fulfillment provider reimburses us.

No physical return required

Once your request is approved, you may keep the item. Do not send it to our business address, a warehouse or the sender address shown on the parcel. No return shipping or restocking fee applies. If an item appears unsafe, stop using it; approval to keep it is not advice that it is safe to use.

Refund amount and timing

For an approved change-of-mind request, we refund the price paid for the eligible item and its applicable tax. Standard shipping is free; we do not deduct an outbound shipping fee from your refund.

For damaged, defective, incorrect or materially misdescribed items, we offer an appropriate refund or replacement, taking account of your preference and applicable rights. Refunds include applicable taxes and shipping charges attributable to the affected item where required. We do not require a physical return for these remedies.

We initiate approved refunds to the original payment method within 7 business days of approval, or sooner where required by law. Your bank or payment provider may take additional time to post the credit. Contact dreamfixusa@gmail.com if you need help locating it.

Lost shipments and unshipped cancellations

The 7-day post-delivery request window does not apply to orders that have not been delivered. Contact us about missing shipments so we can investigate and provide an appropriate resolution.

If we cannot fulfill an order, or you exercise an applicable shipment-delay cancellation right, we provide the required prompt refund without requiring a return. If the entire order cannot be fulfilled, the refund includes all order charges paid.

Replacements and exclusions

For an eligible product issue, we may arrange a replacement with your agreement and subject to availability. We do not offer physical exchanges; for a different item, request an eligible refund and place a new order.

Change-of-mind refunds do not cover items used or damaged by the customer after delivery. Duplicate refunds for the same item and fraudulent claims are not eligible. Any further product-specific restriction must be clearly disclosed before purchase and permitted by law. These restrictions do not remove remedies for defective or misdescribed goods or other mandatory consumer rights.

Contact

DREAM FIX, operated by APPLE TRANSPORT LLC
Email: dreamfixusa@gmail.com
Phone: +1 (703) 627-0181
Business correspondence only: 823 Ginkgo Way, Princeton, TX 75407, United States